FAQs - Frequently Asked Questions
To place an order, simply browse our online shop and select the items you wish to purchase. Add them to your cart and proceed to the checkout page. Follow the prompts to provide your shipping information and complete the payment process. Once your order is confirmed, you will receive a confirmation email with the details of your purchase.
2. What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the option to pay using popular digital payment platforms such as PayPal and Apple Pay. We prioritize the security of your payment information and ensure that all transactions are processed securely.
3. Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you will be able to select your country for shipping. Please note that international shipping may incur additional customs fees or import taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees.
We package and ship your order as soon as possible - usually within 1-3 business days. For our customised products, please note that the processing time lasts up to 7 business days.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer service within 14 days of receiving your package. We will provide you with instructions on how to return the item for a refund or exchange unless you opted for a non-refundable customised product. Please note that the item must be in its original condition and packaging for the return to be eligible.
5. Are your products covered by a warranty?
Yes, we stand behind the quality of our products. All our mechanical puzzles and metal gadgets are covered by a 9-month warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions. If you encounter any issues with your purchased item within the warranty period, please reach out to our customer service, and we will assist you in resolving the matter.
6. Can I track my order?
Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Simply visit our website and locate the "Track Order" page. Enter your tracking number, and the current status and location of your package will be displayed.
7. How can I contact your customer service?
If you have any questions, concerns, or need assistance, our dedicated customer service team is here to help. You can reach us by emailing directly to firstname.lastname@example.org. We strive to respond to all inquiries within 24 hours, excluding weekends and holidays.
8. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing and bulk discounts for larger orders. If you are interested in purchasing our products in bulk or becoming a wholesale partner, please contact our customer service. Provide us with details about your requirements, and we will be happy to assist you with pricing and availability information.
9. Are you open to collaborations or custom orders?
Absolutely! We love collaborations and custom orders. If you have a specific project or idea in mind, whether it's a custom mechanical puzzle or a unique metal gadget, we are here to bring your vision to life. Please reach out to our customer service with your requirements, and we will work closely with you to discuss the possibilities and provide a personalized solution.
We hope this FAQ section has addressed some of your questions. If you need any further assistance, please don't hesitate to contact us. We appreciate your interest in our products and look forward to serving you.